Terms & Conditions
Clear rules for direct bookings with Mexico City Local Friend. The goal is simple: you should know exactly what you are booking, paying for, and what happens if plans change.
Who provides the service?
Mexico City Local Friend is the commercial name used for this service. Direct bookings are provided by Ángel Quezada.
Operator: Ángel Quezada
General contact: info@mexicocitylocalfriend.com
What are you booking?
Mexico City Local Friend provides a private, personalized local-orientation experience in Mexico City.
Unless your booking says otherwise, alcoholic drinks and optional extras are not included.
The service is not emergency response, private security, medical care, legal or immigration advice, transportation service, or 24/7 concierge support.
Booking and confirmation
For direct bookings, reservations normally require at least 72 hours notice.
Availability may change until payment is completed.
Prices, taxes and payment
The price, any applicable tax and the final total are shown before you authorize payment.
No optional additional charge will be made without your knowledge and acceptance.
Payment / billing questions: billing@mexicocitylocalfriend.com
Cancellation, refunds and rescheduling
For direct bookings, you may cancel for a full refund until 48 hours before the scheduled start time in Mexico City.
When reasonably possible, we may offer a reschedule.
Approved refunds are returned to the original payment method.
Booking changes / cancellations: bookings@mexicocitylocalfriend.com
If Mexico City Local Friend changes or cancels
Weather or other circumstances may require changes.
If Mexico City Local Friend cancels a direct booking, the payment will be refunded in full when it cannot be reasonably rescheduled with your agreement.
Late arrivals and no-shows
Please arrive on time at the agreed meeting point.
Food, allergies and accessibility
Tell us in advance about relevant food allergies, intolerances, dietary restrictions, mobility or accessibility needs.
Food is often prepared by independent providers.
Transportation and third-party services
Some experiences use public transportation and independent third-party providers.
Recommendations are provided in good faith.
Safety and conduct
Participants must behave responsibly and respectfully.
In an emergency, contact the appropriate emergency service or authority directly.
Minors
Minors must be accompanied and supervised by a responsible adult.
Follow-up messaging
Some bookings include local-friend messaging for up to five calendar days after the in-person experience.
It is not 24/7 concierge or real-time emergency support.
Personal responsibility
Participants remain responsible for their personal belongings and reasonable personal decisions.
Bookings through Airbnb, Expedia or other platforms
If you book through a third-party marketplace, its rules also apply.
Personal data
How we collect and use personal information is explained in our Privacy Notice.
Privacy / ARCO: privacy@mexicocitylocalfriend.com
Intellectual property
Original Mexico City Local Friend materials may not be reproduced commercially without permission.
Changes to these Terms and applicable law
We may update these Terms when needed.
Last updated: 19 September 2026.
Contact
Support questions or complaints can be sent to:
Mexico City Local Friend Team
Customer Support
support@mexicocitylocalfriend.com